This position is responsible for providing billing and customer support and is the primary point-of-contact for residential and/or small business customers of United and Turtle Mountain Communications to fulfill all service needs.
The Customer Service Representative position will educate customers on Company products/services, packages, increased speeds, and advanced services and will positively promote and sell Company products/services.
CSR will perform assigned duties and provide quality customer service to external and internal customers.
*Essential Job Duties and Responsibilities: *
· Provides excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.
· Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.
· Positively promotes and sells Company products/services to new and existing customers.
· Receives and processes Service Orders.
· Verifies customer charges are correct on service order before closing to ensure correct billing to the customer.
· Supports customers including entering and following up on trouble tickets.
· Addresses reported troubles; research billing disputes; and applies appropriate treatment to resolve customer complaints.
· Accepts customer payments and posts to the appropriate accounts when payment is received.
· Balances cash drawer daily and ensures accuracy of all cash transactions and associated reports.
· Assists with entering and processing daily deposits and related functions.
· Set up and processes automatic payments by ACH, Credit Card, E-Check or other auto pay options.
· Establishes and enforces special payment arrangements and post information accurately on customer accounts.
· May collect money owed on unpaid accounts and insufficient funds checks as needed.
· Writes routine letters and correspondence to customers.
· Investigates returned mail on customer accounts; processes address changes on billing system and update directory listing as requested by the customer.
· Completes, files, and/or maintains records or reports as assigned by Management.
· Maintains directory, 911 and other database extracts.
· Sends CPNI notification letters and maintains appropriate audit reports.
· Maintains a good working relationship with software providers, customers, co-workers and management employees through prompt, courteous and professional communication.
· Effectively communicates and contributes to the team to promote an efficient and productive team environment.
· Makes effective, reasonable decisions regarding customer issues using information at hand in a timely manner.
· Adheres to established company policies and procedures.
· Accepts responsibility for decisions, conduct and actions.
· Demonstrates dependability through promptness, good attendance and adherence to timelines and schedules.
· \*Performs all other related duties as assigned by management.
Job Type: Full-time
Pay: $23.
18 - $30.
90 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Parental leave
* Vision insurance
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Bottineau, ND 58318: Relocate before starting work (Required)
Work Location: In person
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