*SUMMARY:*
This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects ARK’s Hospitality’s vision, mission, and core values.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
* Core duties and responsibilities include the following.
Other duties may be assigned.
* Engage with the guest to find out their room needs as well as the reason for their visit.
* Qualify guests upon check in
* Manage the registration process
* Ask for identification and ensure that the provided credentials are accurate
* Manage guest check-ins and check-outs appropriately
* Operate hotel switchboard, take calls and provide information and transfer calls
* Manage accurate accounting of all rooms
* Provide guests with correct room keys
* Take reservations over the telephone, through emails and in person, including groups
* Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
* Refer guests to appropriate departments to resolve complaints or provide suggestions
* Compute bills and take payments
* Contact housekeeping and maintenance departments when a problem is reported
* Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
* Perform basic maintenance so as to minimize out of order rooms
* Perform housekeeping and laundry functions as needed
* Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Job Type: Full-time
Pay: From $14.
00 per hour
Benefits:
* Flexible schedule
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Work setting:
* In-person
Ability to Commute:
* Watford City, ND 58854 (Preferred)
Ability to Relocate:
* Watford City, ND 58854: Relocate before starting work (Required)
Work Location: In person
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