Data Center Specialist

*Job Purpose:* Under general supervision performs a variety of back office processing functions to support the Credit Union’s transaction processing and member service activities.
This includes service and support of our Electronic Banking products and services, including ACH, MasterCard debit & credit cards, wire transfers, online banking, and voice banking.
*Primary Responsibilities:* *MasterCard Debit & Credit Card Program* 1.
Process MasterCard debit card adjustments and disputes with strict adherence to Regulation E.
2.
Process MasterCard chargebacks when necessary.
3.
Resolve fraud alerts.
4.
Order debit/credit cards and perform card maintenance including travel alerts.
5.
Review daily reports and research exceptions.
6.
Review monthly new card reissue report and ensure changes are made prior to card production.
7.
Recognize and resolve technical problems with equipment and processing software for department.
*ACH Processing/Draft Processing* 1.
Responsible for all daily inbound ACH & share draft processing, exceptions processing, returns, reversals, death notices and reclamations.
2.
Disperse notices to members on share draft return items.
3.
Maintain required reports and logs.
4.
Review and perform reconciliation of general ledgers associated with ACH and share draft processing including Corporate Draft balancing.
5.
Recognize and resolve technical problems with equipment and processing software for department.
*Wire Transfers* 1.
Accurately process domestic and foreign wire transfer requests following internal policy and procedure.
2.
Receive domestic and foreign wire transfers and post to member accounts.
3.
Research and resolve wire processing errors.
4.
Maintain required reports and logs.
5.
Perform wire related research and response to member and staff wire inquiries.
*Electronic Banking* 1.
Respond timely to member emails received regard Online Banking services.
2.
Verify online Bill Pay enrollment requests and enroll new members.
3.
Recognize and resolve technical problems with equipment and processing software for online banking *Carlar Check Imaging* 1.
Process daily Carlar check imaging for Watford City office, on-us and off-us items.
2.
Process, verify, and compile all branch Carlar check imaging runs for the day.
Create file to upload to Catch21 for on-us check.
Create file of off-us check images to upload to BND.
3.
Research and resolve check imaging issues.
4.
Research and resolve check balancing issues.
5.
Process draft item returns from BND and Federal Reserve and send the member the proper notices.
6.
Recognize and resolve technical problems with equipment and processing software for online banking *Note: *Only minimum responsibilities are listed.
Other responsibilities may be required as requested by management.
*Employees Supervised:* None *Education, Experience and Certification Requirements Basic Qualifications:* 1.
Strong commitment to providing exceptional service.
2.
High School diploma or equivalency.
3.
Proficient computer skills including Excel spreadsheets, word processing, and imaging systems.
4.
Strong communication and organizational skills.
5.
High ethical standards to ensure strict confidentiality.
*Preferred:* 1.
1-2 years operations experience.
2.
Knowledge of NACHA Operating Rules, Bank Secrecy Act/US Patriot Act, and Regulation E.
3.
Knowledge of other State and Federal banking regulations pertinent to department.
*Physical and Mental Demands* 1.
Constantly required to sit, hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details.
2.
Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
3.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
*Work Environment* 1.
Constantly works with others, around others and with members and the public.
Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
2.
Frequently works around noise (moderate level).
The employee must have the ability to focus on tasks and members while hearing office machines, conversations of others, music, phones etc.
, in a confined area.
3.
Infrequently the employee works alone and also works near moving objects.
The employee is also infrequently exposed to outdoor weather conditions.
Job Type: Full-time Pay: $21.
00 - $31.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Watford City, ND 58854: Relocate before starting work (Required) Work Location: In person