*The supported devices are listed below:*
* Desktops & laptops
* Apple Mac OS for remote connectivity (e.
g.
, Citrix), where applicable
* Printer queue and break/fix coordination
* iOS devices
* Android devices, where applicable for Mobile Device Management
* Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
* Company Hardware and software maintenance and support
* Workplace (Laptops, Desktops, and iOS) device optimization and configuration.
* Field Services Support shall not manage P1 tickets.
* Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
Job Types: Full-time, Contract
Salary: $19.
00 - $35.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 4 years
* 5 years
* 6 years
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 5 years (Required)
* Mobile device management: 5 years (Required)
* iOS devices: 5 years (Required)
* Android: 4 years (Required)
* Desktop services: 4 years (Required)
* Computer hardware: 4 years (Required)
* Computer Software: 4 years (Required)
Ability to Commute:
* Minot, ND 58703 (Preferred)
Ability to Relocate:
* Minot, ND 58703: Relocate before starting work (Preferred)
Work Location: In person
Whatsapp
