Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.
If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or concerns promptly and escalate issues as needed
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in a front desk or customer service role is preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and hospitality management is an asset
- or multilingual abilities are a plus
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Proficient in using phone systems, computers, and other office equipment
Please note that all positions at our company are paid, including internship positions.
Job Type: Full-time
Pay: $14.
00 - $15.
00 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Evenings as needed
* Holidays
* Morning shift
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Minot, ND 58701: Relocate before starting work (Required)
Work Location: In person
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