Patient Access Pre-Encounter Representative I
Here at McKenzie Health our patients and their families are our number one priority.
We take pride in providing a prominent level of care to the community and surrounding areas.
This position needs someone with a pleasing personality and customer service attitude.
If you are someone who loves interacting with people, putting them at ease and helping others, this position may be for you.
What we have to offer:
Lifestyle: Opportunity to live in a caring and welcoming community.
Activities: Only hours away from Mount Rushmore and the Canadian boarder
Educational Opportunities: We offer tuition assistance and reimbursement.
We encourage our employees to grow and will help you to flourish within our hospital.
Culture: McKenzie Health is growing by the day.
We offer different specialties, OB, Pediatrics, Assisted Living and Long-Term Care and value the AIDET program.
What you will do:
Guest Services
Outpatient Scheduling
Outpatient Pre-Registration
Outpatient Registration
Outpatient Surgery & Special Procedure Pre-Registration
Insurance Verification
Customer Service/Express Check-In Desk
Pre-Encounter Collections
Responsibilities:
Schedules all patients for outpatient procedures including but not limited to radiology, special procedures, surgical procedures, pulmonary and laboratory.
Performs complete and accurate pre-registration and pre-admission functions to provide information which maximize reimbursement, achieve collection ratios, meet account receivable (AR) goals, and provide timely and through information to all other providers and users of patient data.
Verifies insurance requirements, obtains, and understands insurance benefits.
Requests non-covered fees.
Ensures that financial protocols and requirements are met while providing care access to service at the McKenzie Health.
Maintains standards of service excellence by following AIDET.
Provides and promotes a professional, positive climate within the workplace.
What you will need:
High school diploma or equivalent required
A minimum of 2 years’ experience in healthcare or customer service setting is preferred with a work record that demonstrates: Clear, effective communication skills.
Skills in using PC computers and computer applications.
Knowledge of medical terminology
Detail orientation
Clear, effective communication skills
Knowledge of medical terminology
Detail orientation
Skills in using Professional Computers and computer applications.
Duties as assigned.
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